A. Yes, you will be billed on the first of each month. Unless, you choose to save by subscribing for a 3, 6, or 12 month subscription, then you will be billed on the first of the month following the end of your subscription period. For example, if you sign up on January 1st for a 3 month Stationery box subscription, you will not be billed again until April 1st.
A. We begin shipping on the 19th of each month and conclude shipping on the 23rd. You can expect to receive an email notification with tracking by the 23rd of each month. Subscription cutoff times vary from month to month, but are updated monthly on CrateJoy.
A. Typically, orders placed between the 1st-15th of each month ship in 2-3business days. Shops orders that are placed after the 15th until the last day of the month can take 3-5 business days to process due to monthly box shipments being shipped an prepared. On occasion during peak holidays, sales, an new product releases our processing time can take up to 7 business days.
Domestic shipments are shipped via USPS and generally take approximately 2-3 business days to receive once shipped.
A. Currently we offer International shipping via USPS (tracked) in order to offer the best rate possible to our International Customers. International customers pay a flat fee based on their shipping location. Once the order is shipped an email with your tracking number will be mailed to you. Items typically take 6-10 business days to receive depending on your location. In rare situations, your package can take longer due to customs check, and this is out of our control and updates to these checks can only be given by USPS.
We are not responsible for lost packages that are deemed as delivered.
A. Well in short. Non-planner related items. These will be items that we feel our Planner Girl would utilize during her normal everyday routine. It could be new makeup brushes to add to her beauty routine, or a new coffee mug for her morning latte.
A. Your Cloth & Paper leather item Planner or Agenda Cover is handmade using natural materials which means no two Planners are the same. Due to the nature of leather, there may be some slight irregularities in the leather color, size of the grain, and texture. Each leather planner will have natural signages like wrinkles, blemishes and other markings. You’ll also find your Cloth & Paper ‘s all leather lining is done by hand to ensure each planner is beautifully unique. Enjoy your Cloth & Paper planner for years to come by keeping it clean with a damp cloth or an alcohol-free wipe.
Cloth & Paper, currently does not offer repairs. However, we recommend always to utilize your rings end closures to open and close your planner. Never pull open by it’s rings.
We try our best to restock items frequently. If there's a sold out item you're interested in, please go to that product and click "Email When Available" and sign up to our newsletter. We will email you when it's back in stock.
A. Most unopened items sold by Cloth & Paper in new condition and returned within 7 days of delivery will receive a refund or exchange. Some items sold by C&P have a modified return policy noted on the receipt, packing slip, or www.clothandpaper.com. Items that are opened or damaged or do not have a receipt may be denied a refund of exchange. Cloth & Paper subscription boxes are non-refundable/non-returnable.
For questions and inquiries about a return or exchange, please reach out to email@example.com.