FAQs

Frequently Asked Questions

MONTHLY SUBSCRIPTION BOXES

Will I automatically be billed for C&P monthly subscriptions?

When will I receive my subscription box?

What will be in the box? Can you show me?

What are lifestyle goods?

What is your return policy for subscription boxes?

How do I log into my subscription account?

SHIPPING

How long will it take for my items to ship?

International Shipping/Tracking

International Customs/VAT

GENERAL QUESTIONS

What size inserts should I get for my planner?

Leather Treatments/Repairs

When will you restock items?

How do I log into my shop profile?

REFUNDS & EXCHANGES

What is your refund & exchange policy?

PRODUCT QUESTIONS & ASSISTANCE

Have a question?

LOYALTY/REWARDS POINTS

How are subscription box loyalty program points awarded?

How will I receive a subscription box loyalty program reward?

How do I claim a subscription box loyalty program reward?

If I choose inserts as a reward, what size will I receive?

Can I change my reward after I have completed the steps to claim it?