Frequently Asked Questions
FREE U.S. DOMESTIC SHIPPING FOR ORDERS $50 AND ABOVE | CURRENT PROCESSING TIME 7-12 BUSINESS DAYS
WE ARE HERE TO HELP
MONTHLY SUBSCRIPTION BOXES
What subscription boxes do you offer?
We offer three different subscription boxes each month. Our Penspiration box includes 5-7 stylish pens, pencils, and/or writing tools. The Planning + Stationery box includes planner related stationery items, organizational supplies, and/or writing tools. The combined Penspiration and Planning + Stationery box includes all items from both boxes at a discounted price. Each of the three boxes are offered Month to Month or in 3 month and 6 month prepays.
How does the cutoff date work each month?
The cutoff date each month is the last possible day to subscribe and receive a box that same month. You have until 11:59 pm EST on the cutoff date to subscribe. Cutoff dates vary from month to month, but are updated monthly HERE.
Will I automatically be billed for C&P monthly subscriptions?
Yes, you will be billed at 12 am EST on the first of each month. However, if you choose to save by subscribing for a 3 or 6 month subscription, then you will be billed on the first of the month following the end of your subscription period. For example, if you sign up on January 1st for a 3 month Stationery box subscription, you will not be billed again until April 1st.
Can I buy a single box without subscribing?
Yes and no. There is no way to buy a single box without subscribing. However, if you sign up for a Month to Month subscription and cancel your subscription before it renews, you will only receive the single box you paid for.
Can I buy a previous month's box?
We are unable to sell complete subscription boxes from previous months. However, various items from previous subscription boxes may be made available for purchase in our online shop.
When will I receive my subscription box?
We begin shipping on the 19th of each month and conclude shipping on the 24th. You can expect to receive an email notification with tracking by the 24th of each month. US customers typically receive their boxes within 2-4 days of being shipped. The average delivery time for international customers varies based on location, but on average you can expect your box to arrive in 6-10 business days.
What will be in the box? Can you show me?
Every month you can see sneak peeks of products included in the box on our Instagram and in our email newsletter. To see items included in previous boxes, check out our Unboxing Blogs and unboxing videos on our YouTube channel.
Can a shop order be shipped with my subscription box?
The subscription box service and online shop purchases are processed through two separate platforms. We are not currently able to combine them for shipping.
What is your return policy for subscription boxes?
Once you have received your box Cloth & Paper subscription boxes are non-refundable/non-returnable. If you would like to cancel and receive a refund for an unshipped box or boxes, the refund must be requested before boxes begin shipping on the 19th of each month. Subscription box refunds will be prorated for prepaid subscriptions.
What is the cancelation policy for subscription boxes?
You can cancel your subscription at any time, either through your subscription box account or by emailing Customer Service at assist@clothandpaper.com. A cancellation request by email may take 2-3 days to process. Canceling a subscription stops it from renewing, but does not automatically cancel the shipment of boxes you have already paid for. For example, if your subscription renews on May 1st and you then cancel your subscription on May 6th, you will still receive a May box but your subscription will not renew on June 1st. If you wish to cancel a box you have already paid for, you must request this via email before shipping begins on the 19th of that month.
How do I log into my subscription account?
You can log into your subscription account here to update your address, update your subscription preferences, skip a month, or cancel.
Can I skip a box without cancelling my subscription?
Yes, each month you will have the option to skip your renewal if you do not want the next month's box. If you have a prepay subscription skipping your renewal will skip for the length of your prepay. For instance, if you have a three month prepay and you skip your August renewal, your subscription will not renew until three months later on November 1st. If you have a prepay subscription and would like to skip only one month please contact the Customer Service team at assist@clothandpaper.com. We can also help you skip a box even if your subscription has already renewed.
If I skip a renewal, can I un-skip it?
Yes! Unfortunately, there is no way to un-skip a renewal under your subscription box account. To un-skip a renewal, you will need to contact our Customer Service team at assist@clothandpaper.com at least three days before the cutoff date of the month you want to un-skip. Cutoff dates vary from month to month, but are updated monthly HERE.
SHIPPING
How long will it take for my items to ship?
Typically, orders are processed and ship within 2 business days. On occasion, during peak holidays, sales, and new product releases, our processing time may be up to 12 business days.
Domestic shipments are shipped via USPS and generally take approximately 2-3 business days to receive once shipped. Please be aware that COVID-19 disruptions have impacted USPS processing times.
International shipments are shipped via USPS or UPS depending on selections at checkout. International shipping time frames vary based on courier.
We are not responsible for lost packages that are deemed as delivered.
Will a signature confirmation be required for my order to be delivered?
Most orders will not require a signature confirmation for delivery; however, there are two exceptions:
- Any orders containing a leather Planner or Agenda
- Any order with a value above $150
We do this to better ensure the safe arrival of your order. If you will be unable to sign for your package, please email Customer Service at assist@clothandpaper.com to set up an alternative delivery option.
We do not require signature confirmation for international packages.
International Shipping/Tracking
Currently, we offer International shipping via USPS in order to offer the best rate possible to our International Customers. International customers pay a flat fee for orders under 4 lbs, based on their shipping location. Once the order is shipped, an email with your tracking number will be sent to you.
Orders typically take 6-10 business days to receive, depending on your location. Please be aware that COVID-19 disruptions have impacted USPS processing times. In rare situations, your package may take longer to arrive due to customs checks, which are out of our control. Updates to these checks can only be given by the customs office or officials.
We also offer UPS shipping for international customers, which can be selected at checkout. If you would like your order shipped with another service, please email Customer Service at assist@clothandpaper.com for a rate quotation.
We are not responsible for lost packages that are deemed as delivered.
International Customs/VAT
Customs fees and VAT amounts vary based on location. You may be subject to these fees based on the total value of your order. We recommend checking the rates for fees and taxes with your local customs or post office. We are not able to alter the value of your order.
COVID-19 Disruptions to International Shipping
International USPS Shipments outside of the United States and Canada are experiencing significant shipment delays in some cases as a result of the COVID-19 crisis. USPS packages are shipped via commercial airline flights, which are being cancelled and rerouted every day, causing mass delays and backups in international shipments. USPS is working actively to find new flights for these packages to ship on, as well as sourcing alternative methods to ship these packages.
Please keep this in mind if you are placing an order internationally. We have never experienced shipping delays to international customers prior to the COVID-19 crisis, and we appreciate your patience as we navigate this together. To see countries where shipments are most disrupted, please check the USPS's statement on International Shipment disruptions. However, disruptions extend beyond these countries as well, and we are seeing these delays affect our customers worldwide. Delays may be mitigated by upgrading to alternative expedited shipment options.
If your package is currently experiencing a delay, please contact our customer service team at assist@clothandpaper.com so that we can add your package to our list to monitor. We cannot cancel orders once they have left our facilities. We will not be able to process refunds for delayed orders until the package is sent back to us by the USPS, or until the package is received by you and returned to us.
Thank you for your patience and understanding, and we apologize for this disruption to our usual shipping times.
GENERAL QUESTIONS
What size inserts should I purchase for my planner?
We have drafted a conversion for some of the most popular planners on the market:
Louis Vuitton PM: Pocket
Louis Vuitton MM: Personal
Louis Vuitton GM: A5 6-Ring Punch
Louis Vuitton Desk Agenda: Half Letter 8-Disc Punch (discbound notebook), A5 6-Ring (with inserted rings), or an A5 sized notebook
TUL Junior Size Notebook: Half Letter 8-Disc Punch
ARC Junior Size Notebook: Half Letter 8-Disc Punch
Levenger Junior Size Notebook: Half Letter 8-Disc Punch
Filofax, Gillio, kikki.K, Moterm, and other mainstream planners: please purchase our products in the same size that you would in those brands
Cloth & Paper Compact A5 Binder:
If you want side tabs only Half Letter 6 hole punch (for inserts and dividers)
If you want top tabs only Standard A5 (for inserts and dividers)
Cloth & Paper Agenda Cover: Half Letter 8-Disc Punch (discbound notebook), A5 6-Ring (with inserted rings) or an A5 sized notebook
Cloth & Paper A5 Leather Binder: A5 6-Ring Punch
Cloth & Paper Personal Leather Binder: Personal
Additional size comparison information is available in our Size Guide.
How do I log into my shop account?
Since your online shop account is different than your subscription account, you will need to log in to your account on the Cloth & Paper website to view your addresses, pending orders, order history, and shipping status. Click the person icon located in the top right corner of the homepage, then select "Log In." You will be prompted to enter your email and selected password.
Does my leather agenda have a warranty?
Yes, we protect your planner from manufacturer defects for 45 days after delivery of your planner. Within this time frame we will repair or replace you planner and cover shipping costs to and from us. If a problem arises with your planner after 45 days we will assess the issue, and resolve it on a case by case basis. In the event we are able to repair it after 45 days the customer is responsible for sending the product back to us at their cost or the customer can be billed for shipping to ship the product back to them. Repairs can take up to two weeks. For more information on our repair process please email assist@clothandpaper.com.
Leather Treatments/Repairs
Your Cloth & Paper leather planner or agenda cover is handmade using natural materials, which means no two planners are the same. Due to the nature of leather, there may be some slight irregularities in the leather color, size of the grain, and texture. Each leather planner will have some natural signage like wrinkles, blemishes and other markings. Enjoy your Cloth & Paper planner for years to come by keeping it clean with a damp cloth or an alcohol-free wipe.
Cloth & Paper does not currently offer repairs. However, we always recommend using the push tabs on the end of your rings to open them. Pulling the rings open using the rings themselves can affect the tension and alignment and can eventually cause gaps.
When will you restock items?
We work continuously to restock products, but some do take longer to produce than others. The best way to know when a product is back in stock is to sign up for the wait list to be notified by email when that product is restocked. Simply click "Email When Available" and enter your preferred email.
REFUNDS & EXCHANGES
What is your refund & exchange policy?
Exchanges or store credit must receive a return authorization prior to shipping your order back. For questions and inquiries about a return or exchange, please reach out to assist@clothandpaper.com. You must request an exchange within 5 days of your order being delivered.
Most items purchased directly from Cloth & Paper that are unopened, unused, and returned within 7 days of delivery will receive an exchange or store credit. Personalized items are final sale. Items that are opened, damaged or do not have a receipt may be denied an exchange or store credit.
Shipping costs will not be refunded. If approved for a refund, any shop orders that received free shipping will receive a refund less the shipping fees ($6.95 shipping fee for U.S. domestic orders; shipping costs for international orders will vary based on location). Cloth & Paper does not provide prepaid shipping labels for returns or exchanges.
Cloth & Paper subscription boxes are non-refundable/non-returnable. Subscription box refunds must be requested via email prior to canceling by the 5th of each month in order to receive a refund. Subscription box refunds will be prorated for prepaid subscriptions.
LOYALTY AND REWARDS POINTS
What can I earn reward points on?
Reward points can be earned for both shop orders and subscription boxes; however, they are run through two different programs. Please note that points and rewards cannot be transferred between the two programs.
You are automatically enrolled in the subscription box loyalty program when you place a subscription.
Enrollment in the online shop rewards program is not automatic. You will need to sign up separately for the reward program once you have activated your customer account. Points for orders placed before you signed up are not added automatically, but can be added by emailing your order numbers to assist@clothandpaper.com.
How are subscription box loyalty program points awarded?
Points are awarded automatically both for signing up for a subscription and for renewals. You will receive 100 points for placing a subscription and earn 100 points for each subsequent renewal. If you are on a Month to Month subscription, you will receive 100 points each time your subscription renews on the first of the month. Prepaid subscriptions count each month as a renewal. For example, if you have a prepaid 3 month subscription, you will receive 300 points when it renews - 100 points for each month of your renewal subscription.
How are online shop reward points awarded?
5 points are awarded for every $1 spent with shop orders. You can earn additional points by signing up for the rewards program, following us on Instagram, and liking us on Facebook. You'll also find a gift of points awarded on your birthday each year! Once you have signed up for the rewards program, points are added automatically following a purchase.
How can I view my points?
You can view your point total for the subscription box rewards program under your subscription box account, which you can log into here. You will also find this log in under the Monthly Subscriptions tab on our website.
Shop reward point totals can be accessed through the “C&P Rewards” button in the bottom right hand corner of our website. On mobile browsers, it is a black button with a white star. This is also where you can sign up for the shop rewards program.
How can I claim a reward?
Subscription box rewards can be claimed under your subscription box account, which you can log into here, and are automatically applied to your next renewal.
You can claim shop rewards through the "C&P Rewards" button in the bottom right hand corner of our website. On mobile browsers, it is a black button with a white star. Once you claim your reward, you will be given a code to apply to your next order.
GIFT CARDS
How do I purchase a gift card?
When viewing our website, click the “Shop” dropdown at the top of the page. Select “Gift Cards”. The default value is $10. Click the dropdown menu on the right side of the listing to select another dollar amount for your gift card. Values range from $10-$500.
-
Our dropdown menus tend to change from time to time, so you can always click the magnifying glass in the top right corner of the page to access the search function. Type “Gift Cards” into the search bar and you can access them that way as well.
If I purchase a gift card, how does the email notification work? Should I enter my email address or the gift recipient's email address?
Great question! It depends on when you want the recipient to receive the gift card - now or later? If you want them to receive it immediately, enter their email address so it will go straight to them. Alternatively, if you’d like to surprise them with it at a later time, enter your email address. That way you can forward the email to them when you’re ready to give them the gift card.
The gift card is redeemed in the form of a unique code. The email address that it's sent to will not affect the code being applied, so if the email goes to you and you forward it to the gift recipient, they will not have any problem redeeming it without your email address. They will click a link in the email to "view gift card" and that is when they will receive their unique gift code.
STILL HAVE QUESTIONS?
EMAIL:
If you need assistance with an order, please include your order number, along with the name and email address used to place the order.
If you need assistance with a subscription, please include the name and email address linked to the subscription.
FAQs
WE ARE HERE TO HELP
Frequently Asked Questions
MONTHLY SUBSCRIPTION BOXES
What subscription boxes do you offer?
We offer three different subscription boxes each month. Our Penspiration box includes 5-7 stylish pens, pencils, and/or writing tools. The Planning + Stationery box includes planner related stationery items, organizational supplies, and/or writing tools. The combined Penspiration and Planning + Stationery box includes all items from both boxes at a discounted price. Each of the three boxes are offered Month to Month or in 3 month and 6 month prepays.
How does the cutoff date work each month?
The cutoff date each month is the last possible day to subscribe and receive a box that same month. You have until 11:59 pm EST on the cutoff date to subscribe. Cutoff dates vary from month to month, but are updated monthly HERE.
Will I automatically be billed for C&P monthly subscriptions?
Yes, you will be billed at 12 am EST on the first of each month. However, if you choose to save by subscribing for a 3 or 6 month subscription, then you will be billed on the first of the month following the end of your subscription period. For example, if you sign up on January 1st for a 3 month Stationery box subscription, you will not be billed again until April 1st.
Can I buy a single box without subscribing?
Yes and no. There is no way to buy a single box without subscribing. However, if you sign up for a Month to Month subscription and cancel your subscription before it renews, you will only receive the single box you paid for.
Can I buy a previous month's box?
We are unable to sell complete subscription boxes from previous months. However, various items from previous subscription boxes may be made available for purchase in our online shop.
When will I receive my subscription box?
We begin shipping on the 19th of each month and conclude shipping on the 24th. You can expect to receive an email notification with tracking by the 24th of each month. US customers typically receive their boxes within 2-4 days of being shipped. The average delivery time for international customers varies based on location, but on average you can expect your box to arrive in 6-10 business days.
What will be in the box? Can you show me?
Every month you can see sneak peeks of products included in the box on our Instagram and in our email newsletter. To see items included in previous boxes, check out our Unboxing Blogs and unboxing videos on our YouTube channel.
Can a shop order be shipped with my subscription box?
The subscription box service and online shop purchases are processed through two separate platforms. We are not currently able to combine them for shipping.
What is your return policy for subscription boxes?
Once you have received your box Cloth & Paper subscription boxes are non-refundable/non-returnable. If you would like to cancel and receive a refund for an unshipped box or boxes, the refund must be requested before boxes begin shipping on the 19th of each month. Subscription box refunds will be prorated for prepaid subscriptions.
What is the cancelation policy for subscription boxes?
You can cancel your subscription at any time, either through your subscription box account or by emailing Customer Service at assist@clothandpaper.com. A cancellation request by email may take 2-3 days to process. Canceling a subscription stops it from renewing, but does not automatically cancel the shipment of boxes you have already paid for. For example, if your subscription renews on May 1st and you then cancel your subscription on May 6th, you will still receive a May box but your subscription will not renew on June 1st. If you wish to cancel a box you have already paid for, you must request this via email before shipping begins on the 19th of that month.
How do I log into my subscription account?
You can log into your subscription account here to update your address, update your subscription preferences, skip a month, or cancel.
Can I skip a box without cancelling my subscription?
Yes, each month you will have the option to skip your renewal if you do not want the next month's box. If you have a prepay subscription skipping your renewal will skip for the length of your prepay. For instance, if you have a three month prepay and you skip your August renewal, your subscription will not renew until three months later on November 1st. If you have a prepay subscription and would like to skip only one month please contact the Customer Service team at assist@clothandpaper.com. We can also help you skip a box even if your subscription has already renewed.
If I skip a renewal, can I un-skip it?
Yes! Unfortunately, there is no way to un-skip a renewal under your subscription box account. To un-skip a renewal, you will need to contact our Customer Service team at assist@clothandpaper.com at least three days before the cutoff date of the month you want to un-skip. Cutoff dates vary from month to month, but are updated monthly HERE.
SHIPPING
How long will it take for my items to ship?
Typically, orders are processed and ship within 2 business days. On occasion, during peak holidays, sales, and new product releases, our processing time may be up to 12 business days.
Domestic shipments are shipped via USPS and generally take approximately 2-3 business days to receive once shipped. Please be aware that COVID-19 disruptions have impacted USPS processing times.
International shipments are shipped via USPS or UPS depending on selections at checkout. International shipping time frames vary based on courier.
We are not responsible for lost packages that are deemed as delivered.
Will a signature confirmation be required for my order to be delivered?
Most orders will not require a signature confirmation for delivery; however, there are two exceptions:
- Any orders containing a leather Planner or Agenda
- Any order with a value above $150
We do this to better ensure the safe arrival of your order. If you will be unable to sign for your package, please email Customer Service at assist@clothandpaper.com to set up an alternative delivery option.
We do not require signature confirmation for international packages.
International Shipping/Tracking
Currently, we offer International shipping via USPS in order to offer the best rate possible to our International Customers. International customers pay a flat fee for orders under 4 lbs, based on their shipping location. Once the order is shipped, an email with your tracking number will be sent to you.
Orders typically take 6-10 business days to receive, depending on your location. Please be aware that COVID-19 disruptions have impacted USPS processing times. In rare situations, your package may take longer to arrive due to customs checks, which are out of our control. Updates to these checks can only be given by the customs office or officials.
We also offer UPS shipping for international customers, which can be selected at checkout. If you would like your order shipped with another service, please email Customer Service at assist@clothandpaper.com for a rate quotation.
We are not responsible for lost packages that are deemed as delivered.
International Customs/VAT
Customs fees and VAT amounts vary based on location. You may be subject to these fees based on the total value of your order. We recommend checking the rates for fees and taxes with your local customs or post office. We are not able to alter the value of your order.
COVID-19 Disruptions to International Shipping
International USPS Shipments outside of the United States and Canada are experiencing significant shipment delays in some cases as a result of the COVID-19 crisis. USPS packages are shipped via commercial airline flights, which are being cancelled and rerouted every day, causing mass delays and backups in international shipments. USPS is working actively to find new flights for these packages to ship on, as well as sourcing alternative methods to ship these packages.
Please keep this in mind if you are placing an order internationally. We have never experienced shipping delays to international customers prior to the COVID-19 crisis, and we appreciate your patience as we navigate this together. To see countries where shipments are most disrupted, please check the USPS's statement on International Shipment disruptions. However, disruptions extend beyond these countries as well, and we are seeing these delays affect our customers worldwide. Delays may be mitigated by upgrading to alternative expedited shipment options.
If your package is currently experiencing a delay, please contact our customer service team at assist@clothandpaper.com so that we can add your package to our list to monitor. We cannot cancel orders once they have left our facilities. We will not be able to process refunds for delayed orders until the package is sent back to us by the USPS, or until the package is received by you and returned to us.
Thank you for your patience and understanding, and we apologize for this disruption to our usual shipping times.
GENERAL QUESTIONS
What size inserts should I purchase for my planner?
We have drafted a conversion for some of the most popular planners on the market:
Louis Vuitton PM: Pocket
Louis Vuitton MM: Personal
Louis Vuitton GM: A5 6-Ring Punch
Louis Vuitton Desk Agenda: Half Letter 8-Disc Punch (discbound notebook), A5 6-Ring (with inserted rings), or an A5 sized notebook
TUL Junior Size Notebook: Half Letter 8-Disc Punch
ARC Junior Size Notebook: Half Letter 8-Disc Punch
Levenger Junior Size Notebook: Half Letter 8-Disc Punch
Filofax, Gillio, kikki.K, Moterm, and other mainstream planners: please purchase our products in the same size that you would in those brands
Cloth & Paper Compact A5 Binder:
If you want side tabs only Half Letter 6 hole punch (for inserts and dividers)
If you want top tabs only Standard A5 (for inserts and dividers)
Cloth & Paper Agenda Cover: Half Letter 8-Disc Punch (discbound notebook), A5 6-Ring (with inserted rings) or an A5 sized notebook
Cloth & Paper A5 Leather Binder: A5 6-Ring Punch
Cloth & Paper Personal Leather Binder: Personal
Additional size comparison information is available in our Size Guide.
How do I log into my shop account?
Since your online shop account is different than your subscription account, you will need to log in to your account on the Cloth & Paper website to view your addresses, pending orders, order history, and shipping status. Click the person icon located in the top right corner of the homepage, then select "Log In." You will be prompted to enter your email and selected password.
Does my leather agenda have a warranty?
Yes, we protect your planner from manufacturer defects for 45 days after delivery of your planner. Within this time frame we will repair or replace you planner and cover shipping costs to and from us. If a problem arises with your planner after 45 days we will assess the issue, and resolve it on a case by case basis. In the event we are able to repair it after 45 days the customer is responsible for sending the product back to us at their cost or the customer can be billed for shipping to ship the product back to them. Repairs can take up to two weeks. For more information on our repair process please email assist@clothandpaper.com.
Leather Treatments/Repairs
Your Cloth & Paper leather planner or agenda cover is handmade using natural materials, which means no two planners are the same. Due to the nature of leather, there may be some slight irregularities in the leather color, size of the grain, and texture. Each leather planner will have some natural signage like wrinkles, blemishes and other markings. Enjoy your Cloth & Paper planner for years to come by keeping it clean with a damp cloth or an alcohol-free wipe.
Cloth & Paper does not currently offer repairs. However, we always recommend using the push tabs on the end of your rings to open them. Pulling the rings open using the rings themselves can affect the tension and alignment and can eventually cause gaps.
When will you restock items?
We work continuously to restock products, but some do take longer to produce than others. The best way to know when a product is back in stock is to sign up for the wait list to be notified by email when that product is restocked. Simply click "Email When Available" and enter your preferred email.
REFUNDS & EXCHANGES
What is your refund & exchange policy?
Exchanges or store credit must receive a return authorization prior to shipping your order back. For questions and inquiries about a return or exchange, please reach out to assist@clothandpaper.com. You must request an exchange within 5 days of your order being delivered.
Most items purchased directly from Cloth & Paper that are unopened, unused, and returned within 7 days of delivery will receive an exchange or store credit. Personalized items are final sale. Items that are opened, damaged or do not have a receipt may be denied an exchange or store credit.
Shipping costs will not be refunded. If approved for a refund, any shop orders that received free shipping will receive a refund less the shipping fees ($6.95 shipping fee for U.S. domestic orders; shipping costs for international orders will vary based on location). Cloth & Paper does not provide prepaid shipping labels for returns or exchanges.
Cloth & Paper subscription boxes are non-refundable/non-returnable. Subscription box refunds must be requested via email prior to canceling by the 5th of each month in order to receive a refund. Subscription box refunds will be prorated for prepaid subscriptions.
LOYALTY AND REWARDS POINTS
What can I earn reward points on?
Reward points can be earned for both shop orders and subscription boxes; however, they are run through two different programs. Please note that points and rewards cannot be transferred between the two programs.
You are automatically enrolled in the subscription box loyalty program when you place a subscription.
Enrollment in the online shop rewards program is not automatic. You will need to sign up separately for the reward program once you have activated your customer account. Points for orders placed before you signed up are not added automatically, but can be added by emailing your order numbers to assist@clothandpaper.com.
How are subscription box loyalty program points awarded?
Points are awarded automatically both for signing up for a subscription and for renewals. You will receive 100 points for placing a subscription and earn 100 points for each subsequent renewal. If you are on a Month to Month subscription, you will receive 100 points each time your subscription renews on the first of the month. Prepaid subscriptions count each month as a renewal. For example, if you have a prepaid 3 month subscription, you will receive 300 points when it renews - 100 points for each month of your renewal subscription.
How are online shop reward points awarded?
5 points are awarded for every $1 spent with shop orders. You can earn additional points by signing up for the rewards program, following us on Instagram, and liking us on Facebook. You'll also find a gift of points awarded on your birthday each year! Once you have signed up for the rewards program, points are added automatically following a purchase.
How can I view my points?
You can view your point total for the subscription box rewards program under your subscription box account, which you can log into here. You will also find this log in under the Monthly Subscriptions tab on our website.
Shop reward point totals can be accessed through the “C&P Rewards” button in the bottom right hand corner of our website. On mobile browsers, it is a black button with a white star. This is also where you can sign up for the shop rewards program.
How can I claim a reward?
Subscription box rewards can be claimed under your subscription box account, which you can log into here, and are automatically applied to your next renewal.
You can claim shop rewards through the "C&P Rewards" button in the bottom right hand corner of our website. On mobile browsers, it is a black button with a white star. Once you claim your reward, you will be given a code to apply to your next order.
GIFT CARDS
How do I purchase a gift card?
When viewing our website, click the “Shop” dropdown at the top of the page. Select “Gift Cards”. The default value is $10. Click the dropdown menu on the right side of the listing to select another dollar amount for your gift card. Values range from $10-$500.
-
Our dropdown menus tend to change from time to time, so you can always click the magnifying glass in the top right corner of the page to access the search function. Type “Gift Cards” into the search bar and you can access them that way as well.
If I purchase a gift card, how does the email notification work? Should I enter my email address or the gift recipient's email address?
Great question! It depends on when you want the recipient to receive the gift card - now or later? If you want them to receive it immediately, enter their email address so it will go straight to them. Alternatively, if you’d like to surprise them with it at a later time, enter your email address. That way you can forward the email to them when you’re ready to give them the gift card.
The gift card is redeemed in the form of a unique code. The email address that it's sent to will not affect the code being applied, so if the email goes to you and you forward it to the gift recipient, they will not have any problem redeeming it without your email address. They will click a link in the email to "view gift card" and that is when they will receive their unique gift code.
STILL HAVE QUESTIONS?
EMAIL:
If you need assistance with an order, please include your order number, along with the name and email address used to place the order.
If you need assistance with a subscription, please include the name and email address linked to the subscription.
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