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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
RETURN POLICY
Returns for domestic orders may be initiated through our Returns Portal within 14 days of the order ship date.
Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store. Click Request return.
If you experience any issues with creating a return, please reach out directly to our customer service team at assist@clothandpaper.com for assistance with your return. Once requested, return labels will be valid for 21 days. Refunds will only be provided for unopened items less the cost of return shipping. Store credit may be issued for items that have been opened, provided they are unused. The cost of the return label will be deducted from your refund or store credit if your item is not defective. All returns are accepted at the discretion of Cloth & Paper. We ask that you please ensure your return is packaged in a way that it will be received undamaged. Please also include the packing slip, if possible, as that will help expedite the process.Used items will not be refunded or credited.
Original shipping charges will be subtracted from the refund or credit if the total of the returned items reduces the original order total below the free shipping threshold of $75 USD for US, United Kingdom, and Canada.
Items that are currently non-returnable and non-refundable include:
- Last Call items
- Gift Cards
- Digital Downloads
- Planner Consultations
- Subscription Boxes
- Items that have been used
- Items shipped more than 14 days ago
- C&P Capsule and custom-print items are final sale. Should you receive a capsule or custom-print item that is defective or damaged, please reach out to our Customer Service Team at assist@clothandpaper.com.
Returns received that fall outside of our return policy will not be credited. Refused packages are the responsibility of the customer, and not Cloth & Paper. Once your return is received in our office, we will reach out to you. If you have a question about a return or have an international order, please email our Customer Service Team at assist@clothandpaper.com.
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