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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
RETURN POLICY
Returns for domestic orders may be initiated through our Returns Portal within 14 days of the order delivery date. There is a flat return shipping fee of $5.95 that will be deducted from your refund or store credit. Sale items and subscription boxes are ineligible for return*. If you have received a defective item, please contact our Customer Service team at assist@clothandpaper.com for assistance with your return.
Returns Portal
- Click the order you wish to return.
- If your order has more than one item, select each item you wish to return.
- Select a return reason and add a note for the store.
- Click Request Return.
If you experience any issues with creating a return, please reach out to our Customer Service team at assist@clothandpaper.com for assistance. Once provided, return labels will be valid for 21 days. Refunds will only be provided for unopened items. Store credit will be issued for items that have been opened, provided they are unused. $5.95 for the return shipping fee will be deducted from your refund or store credit if your item is not defective. All returns are accepted at the discretion of Cloth & Paper. We ask that you please ensure your return is packaged in a way that it will be received undamaged.
Used items will not be refunded or credited.
IMPORTANT: If your order included a Gift With Purchase and you return any portion of the order, disqualifying you from the gift, we ask that you please return your gift. Should the gift not be returned, the value of the gift will be subtracted from the refund or store credit if the return disqualifies the order from gift eligibility.
For Fountain Pen Returns:
Used fountain pens are not eligible for returns, unless deemed defective. Please contact customer service should you believe you have received a defective fountain pen. We ask that all fountain pen and related accessory returns be unused in order to be eligible for a return.
All packaging materials must be intact and unaltered. If a pen included an ink cartridge or refill with your purchase, that cartridge or refill must also be returned unused.
*Items that are currently non-returnable and non-refundable include:
- Gifts With Purchase
- Last Call/Sale items
- Gift Cards
- Digital Downloads
- Planner Consultations
- Subscription Boxes
- Items that have been used
- Items delivered more than 14 days ago
Returns received that fall outside of our return policy will not be credited. Refused packages are the responsibility of the customer, and not Cloth & Paper. Once your return is received and processed, we will reach out to you. If you have a question about a return or have an international order, please email our Customer Service Team at assist@clothandpaper.com.
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