Privacy Policy

WHO WE ARE:

At CLOTH & PAPER, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that CLOTH & PAPER is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

2 Personal Information
2.1 We may collect and store the following personal information about you:
(a) certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);
(b) details of any requests for Products you make through the Site;
(c) billing information such as your credit card number and expiry date; and
(d) other information you generate as a result of Site interactions.

3 Automated Collection
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided.

4 Cookies
4.1 When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

4.2 Cookies can be categorised in accordance with the categories found in the US Cookie guide as set out below:
(a) strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
(b) performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
(c) functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
(d) targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.

4.3 Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.

4.4 The following Cookies are set on the Site. Note: this is not an exhaustive list. You can view more individual cookies by purpose via "Cookie Preferences" located in the footer of our site.

Cloth & Paper - Strictly Necessary

Cloth & Paper uses cookies to enable some of the basic functionality that is required for you to browse and shop on the Site, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties

Social Media Plugins - Advertising Cookies Persistent

Sites such as Facebook and Pinterest use cookies in order to be able to share and discuss our Products on social networks

Klaviyo - Performance Cookies, Advertising, Store Emails, Back in Stock Alerts

Cloth & Paper uses Klaviyo to store email information to our Site, helping us understand how our Site is being used. We use this information to show you different content that best fits your needs, as well as allowing us to test our overall site experience and which products are performing best.

The site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email or SMS.

Google Analytics - Performance Cookies, Session Data persistent

These cookies enable Google Analytics software. It helps us take and analyze visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

Google Adwords conversion pixel - Advertising Cookies Persistent

This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.

4.5 You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

4.6 Unless you have adjusted your browser setting so that it will refuse cookies, our system will set cookies when you navigate around the Site. By using our Site you consent to our use of cookies.

5 Use of Personal Information
5.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customized experience and to provide the Product(s) you may have requested. To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above and information you provide directly to us as described in this Privacy Policy. For example, we or our partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others. We work with third parties, which may include but is not limited to Facebook Custom Audiences, Klaviyo, and Google Ads, who help gather this information. We may share your email address with these third parties, and these third parties might link your name or email address to other information they collect to create custom audiences or deliver targeted advertisements. That information might include past purchases made offline or online. Or, it might include online usage information.

We may use Facebook Custom Audiences to deliver interest-based advertisements to you on Facebook based on your email address. This tool allows us to personalize our ads based on your interactions with us. This tool enables Cloth & Paper, Co. to convert your email address to a unique number that Facebook uses to match to unique numbers Facebook generates from email addresses of its users. Facebook users can control the ads they see in their Facebook account, including Customer Audience ads, in Your Ad Preferences.

We may use Google Ads Customer Match to show you interest-based advertisements based on data we share with Google, such as your email address. Customer Match allows Cloth & Paper, Co. to use your email address to reach you via Google’s ad network. Google users can control the ads they see on Google services, including Customer Match ads, in their Google Ads Settings.

You can learn how to opt-out of receiving targeted advertising by visiting the sections 9-11 below.

5.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:
(a) administer the Site;
(b) process your order(s), including dispatch, payment and returns (if applicable);
(c) collect payment for any Products we provide to you;
(d) make general improvements to our Site and the Products we offer;
(e) analyze how customers are making use of the Site;
(f) resolve disputes and troubleshoot problems;
(g) enable third parties to carry out technical, logistical or other functions on our behalf;
(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and
(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

6 Sharing Personal Information
6.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.

6.2 We may also share your personal information with:
(a) other companies we have instructed to provide services or goods for us;
(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organization with that entity.

*The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6.3 Except as expressly set out in this Privacy Policy, our Website Terms or our Terms of Sale, we will not disclose any of your personal information without your permission.

7 Links to and from other websites
7.1 We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.

7.2 In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

7.3 You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

8 Security and Storage of Personal Information
8.1 Although we maintain safeguards to protect your personal information from unauthorized or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.

8.2 As part of our service of providing Products to you through the Site, the information you provide to us may be transferred to countries outside of the United States ("US"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the US or one of our service providers is located in a country outside of the US. These countries may not have similar data protection laws to the US. If we transfer your information outside of the US in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

8.3 If you use the Site while you are outside the US, your information may be transferred outside the US.

9 Opt-Out
Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Account page. You can also reach out to us with a removal/opt-out request by emailing assist@clothandpaper.com.

10 Contacting Us
If you have any questions about this Privacy Policy, please contact us by clicking here.

11 Changes to this Privacy Policy
11.1 We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site.

Your Data Protection Rights Under The General Data Protection Regulation (GDPR)

If you are a resident of the EU/EEA, you have the following data protection rights:

• If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by submitting a request via our DSAR Form.
• In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by submitting a request through our DSAR Form.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing assist@clothandpaper.com.
• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

Information for California Residents

The California Consumer Privacy Act (CCPA) applies to information collected from California residents. Residents of California have the following rights with regard to their personal information:

• The Right to Know and Access Information

The categories of personal information we collect is described above in the section entitled “ The  Information We Collect”. California residents may submit a verifiable request regarding the information collected, the types of sources from which personal information is collected, the purposes for which information is collected, and the specific personal information collected about them.

• The Right to Have Personal Information Deleted 
• The Right To Portability 

California residents may request a copy of their personal information in a format that can be transferred to another person or entity.

• The Right to Non-Discrimination

We may not discriminate against you if you exercise your privacy rights.

You may be asked for more information in order for us to verify your identity when you make a request. You may exercise your rights by either submitting a request via our DSAR Form or by emailing assist@clothandpaper.com

We do not sell Personal Information to third parties (pursuant to California Civil Code Sections 1798.100-1798.99, also known as the California Consumer Privacy Act of 2018.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.