FAQs

SUBSCRIPTION BOXES

How to Log In & Manage Subscriptions: Videos

How To Update Your Address For Subscriptions:

Click the link below for a step-by-step tutorial on how to update your subscription address!

Video: How to Update Your Address For Subscriptions

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select 'Shipping Addresses' and will be able to update your address for future subscription boxes.

Please note, if your address was updated after your renewal or during your current pre-paid term, this change will not go into effect until your next renewal. If you would like for this change to go into effect immediately, please contact customer service at assist@clothandpaper.com before the month’s cut-off date of the 4th or 5th, and we would be happy to assist you.

How To Edit Payment Method For A Subscription:

Click the link below for a step-by-step tutorial on how to update your payment method for your subscription!

Video: How To Edit Payment Method For A Subscription

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select 'Payment Methods' and will be able to update the current card on file for your subscription.

If your renewal has failed on the 1st, there will be a maximum of 4 attempts until your subscription expires. The platform will attempt to charge your card the day following the update. If your renewal does not process before the month’s cut-off date of the 4th or 5th, please contact customer service at assist@clothandpaper.com.
How To Update Your Subscription Size:

Click the link below for a step-by-step tutorial on how to update your subscription size!

Video: How To Update Your Subscription Size

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select 'Edit' next to your subscription. Next, you will select 'Product' with your current subscription where you will be able to update your subscription size.

Please note, if your subscription size was updated after your renewal, this change will not take effect until your next renewal. If you are a prepaid subscriber and need size or product changes made, please contact customer service at assist@clothandpaper.com.

If you would like to update your subscription to a new product ex: changing from Planning + Stationery to Penspiration and Planning + Stationery, you will need to cancel your subscription and repurchase the subscription of your choosing here. If your renewal has already been processed for the current month, this change will not take effect until your next renewal.

How To Apply Rewards To Your Subscription Renewals:

Click the link below for a step-by-step tutorial on how to apply Luxe Bux to your renewals!

Video: How to Apply Rewards to Subscription Renewals

To redeem Luxe Bux and apply them to your subscription renewal, you will login to your C&P account here and go to 'Rewards ' at the top of the C&P website. Then you will select 'Redeem Now' and choose the reward you would like to redeem/copy the code.You will then go back to your main account page and select 'Manage Subscriptions' under your name on your profile. From there, you will select 'Edit' next to your subscription where you will then see 'Apply Discount' under billing information.

How To Add One-Time Products To Your Subscription Box:

Click the link below for a step-by-step tutorial on how to add one-time products to your subscription box!

Video: How to Add One-Time Products to Your Box

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select 'Edit' next to your subscription. Then, you will see 'Toss These In' where you will be able to add-on store products to your upcoming subscription order.

These items are listed in alphabetical order. If items are added after your renewal and you are a month-to-month subscriber, they will be included in your next box. For pre-paid subscribers, the add-on items will be included in the first box of your next renewal.
How To Cancel A Subscription:

Click the link below for a step-by-step tutorial on how to cancel your subscription!

Video: How To Cancel A Subscription

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select 'Edit' next to your subscription where you will then see 'Cancel Subscription' on the under billing information.

Please note, canceling a subscription does not cancel the box(es) that have already been paid for. This will only cancel your subscription so that it will not renew.
How To Edit Your Email Address On Your Subscription:

Click the link below for a step-by-step tutorial on how to update your email address for your subscription!

Video: How To Edit Your Email Address On Your Subscription

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. Then, you will select 'Edit' next to your subscription. Scroll down until you see your email address. You will then click the ‘>’ symbol, where you will be prompted to enter in the new email address. Then select ‘Update’.
How To Manage Subscription Add-On Items:

Click the link below for a step-by-step tutorial on how to manage add-on items!

Video: How To Manage Subscription Add-On Items

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. Then, you will select ‘Charge Schedule’ where you will see the add-on items scheduled with your next renewal. Click ‘Manage Add-On’. From there you can add an additional item to your renewal or you can scroll down and select ‘Delete Product’ to remove an item from your renewal.
How To Login To Your Subscription Account:

Click the link below for a step-by step tutorial on how to login to your subscription account!

Video: How To Login To Your Subscription Account

Select ‘Account’ at the top right corner of the C&P shop site. If you are accessing our site on mobile, Select the Person Icon. You can also utilize this link here. From there, you will find 'Manage Subscriptions' under your name on your profile where you will be taken to your subscription account.

If you are a CrateJoy subscriber, you will use the link below to view and manage your subscription:

https://cloth-paper-co.cratejoy.com/customer/login
How To Skip Your Next Subscription Renewal:

Click the link below for a step-by step tutorial on how to skip your next subscription renewal!

Video: How To Skip Your Next Subscription Renewal

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select ‘Charge Schedule’ which will take you to your upcoming renewal. Select ‘Skip’, then confirm once more.
How To Un-Skip Your Next Subscription Renewal:

Click the link below for a step-by step tutorial on how to un-skip your next subscription renewal!

Video: How to Unskip Your Next Subscription Renewal

Sign into your C&P account here, then you will find 'Manage Subscriptions' under your name on your profile. From there, you will select ‘Charge Schedule’ which will take you to your skipped renewal. Then you will select ‘Unskip’, and confirm once more.

Legacy Subscriber Information

Legacy Subscribers are subscribers that have been with Cloth & Paper since the beginning. With this, these subscribers have been locked in to their same subscription since origination and maintained access to lower price points for the subscription boxes.

As of February 2023, we are making a pricing update. The reason being, that we are moving and growing with the ever-changing economy. We are also improving the overall quality and value of the items that will be featured in future subscription boxes. Please read further for more information of importance.

Legacy pricing will remain in place as long as no changes are made to Legacy subscriptions. This will mean that any changes made to a subscription, will be subject to the current subscription rates listed on the C&P shop site.

Changes that are subject to our regular subscription pricing are:

- Changing a subscription size
- Changing a subscription product

If no changes are made to your Legacy subscription, your Legacy pricing will remain the same for future renewals.

We understand that this news may bring some disappointment and we send our sincere apologies for any inconvenience this may have caused.

The happiness of our customers is of the upmost importance to us. We look forward to adding additional subscriber exclusive benefits in the near future. Please stay tuned!

What subscription boxes do you offer?

Monthly

We offer two different monthly subscription boxes. The Planning + Stationery box includes planner related stationery items, organizational supplies, and other accessories. The combined Penspiration and Planning + Stationery box includes all items from both boxes at a discounted price. Our Planning + Stationery box and combined box are offered on a Month to Month term, as well as 3 month and 6 month prepaid terms; our Penspiration box is offered as an add-on.

Quarterly

The Aesthete Box is a deluxe lifestyle subscription that ships quarterly. This box features one deluxe C&P item and six or more items from other brands. Items are from different categories ranging anywhere from makeup to home goods.

I do not have a shipping address in the US. Can I still be a C&P subscriber?

Yes, you can! We ship our Monthly Subscription Boxes internationally. There are some countries we are not able to ship to and the list of restricted shipping locations does change from time to time depending on global circumstances.

Currently, we are not able to ship our Quarterly Aesthete Box outside of the US. This is due to the different types of products included. The box may contain foods, liquids, etc. Expanding beyond stationery categories of items gets tricky as different product categories are subject to vastly different import/export rules and regulations. We hope to be able to ship the Aesthete Box internationally in the future; however, at this time we are not equipped to do so.

How does the cutoff date work each month?

The cutoff date each month is the last possible day to subscribe and receive that month's or quarter's subscription box. You have until 11:59 pm ET on the cutoff date to subscribe.

However, any planner size change requests for that month's box, as well as subscription cancellation requests and address changes, must be taken care of before the 1st of each month.

Any request received between the 1st and the cutoff date will not take effect until the following month.

Monthly

Cutoff dates for our monthly subscriptions vary from month to month, and are updated monthly on their product pages accessed HERE. Cut-off dates typically vary from the 4th and the 5th depending on the month and boxes ship out each month the week after Billing.

Quarterly

The cutoff date for our quarterly Aesthete box is the end of each quarter, or when the box sells out.

Will I automatically be billed for C&P subscriptions?

Yes, C&P subscriptions automatically renew. You will be billed automatically at roughly 12am Eastern on your next charge date.

For our Monthly subscriptions, if you choose to save by subscribing for a 3 or 6 month term, you will be billed on the first of the month following the end of your subscription period. For example, if you sign up on January 1st for a 3 month Stationery box subscription, you will receive your next charge on April 1st when your 3 month prepay renews.

Quarterly subscriptions will be charged on the 1st of the quarterly schedule. Ex: March 1st, June 1st, September 1st, December 1st. Please note that if PayPal is the payment method used on your initial subscription order, PayPal's Pay-in-4 is not an option for subsequent renewal charges.

Cancelling a prepaid term after your billing cycle renews will not cancel the shipment of any prepaid boxes. Please email Customer Service at assist@clothandpaper.com if you would prefer to be refunded for a prepaid subscription rather than receiving your prepaid boxes.

Can I buy a single box without subscribing?

Can I buy a previous month's box?

We are unable to sell subscription boxes from previous months. However, as a subscriber, you will have access to our Exclusive Collection which includes various products released in previous boxes.

When will I receive my subscription box?

We begin shipping 1 week after billing each month and our cut-off days vary from the 4th-5th of each month. U.S. customers typically receive their boxes in 2-4 business days following shipment.

The average delivery time for international customers varies based on location. On average, boxes arrive in 6-10 business days following shipment. If you are an international customer whose box is experiencing shipping issues, please visit our Shipping section for additional insight on shipping disruptions. Please reach out to Customer Service, at assist@clothandpaper.com, with any questions.

The Aesthete Quarterly Box ships beginning the fourth week of the month. Boxes ship in January, April, July, October. Please note that the Aesthete Box is not available for purchase outside of the US due to the nature of the products included.

What's included in the subscription box? Can you show me?

Our subscription boxes are designed to surprise and delight you with a wide variety of our latest products! We do not showcase the full contents of upcoming boxes prior to shipment. Every month, sneak peeks of included products are featured on our Instagram page @cloth_and_paper, as well as in our email newsletter. Check out our Unboxing Blogs and unboxing videos on our YouTube channel to see examples of items we've previously included in subscription boxes.

Can ONE-TIME PRODUCTS be shipped with my subscription box?

YES! We recently migrated our monthly subscribers* to our website platform. Now, you can edit your subscriptions and add one-time products to your subscription renewal! One-time products must be added before your next charge and are shipped with the shipment following that charge. All subscription boxes ship according to the schedule posted on their main product page. If you would like your one time products sooner, we encourage you to place a separate checkout for those items.

*Monthly PayPal Subscribers have not been migrated yet.

You are also able to add one-time products to your Quarterly Aesthete Box subscription. Please note that one-time products must be added before your next Aesthete charge and are shipped with the shipment following that charge. If you would like your one time products sooner, we encourage you to place a separate checkout for those items.

What is your return policy for subscription boxes?

MONTHLY

Once you have received your box, Cloth & Paper subscription boxes are non-refundable/non-returnable. If you would like to cancel and receive a refund for an unshipped box or boxes, the refund must be requested by that month's cutoff date. Cutoff dates vary from month to month, and are updated monthly HERE. Subscription box refunds will be prorated for prepaid subscriptions. To request a refund, please contact Customer Service at assist@clothandpaper.com.

QUARTERLY

Like our monthly subscription boxes, the Aesthete Box is non-refundable/non-returnable once it has been shipped. If you have a shipment you've already paid for that hasn't shipped yet, we will be happy to refund that unshipped order for you. Please reach out to us at assist@clothandpaper.com for assistance.

What is the cancelation policy for subscription boxes?

You can cancel your subscription at any time, either by logging in to your subscription box account HERE or by emailing our Customer Service team at assist@clothandpaper.com. A cancellation request by email may take 2-3 days to process.

If you wish to cancel a box you have already paid for, you must request this via email by that month's cutoff date. Cutoff dates vary from month to month, and are reflected on the subscription product page.

Canceling a subscription stops it from renewing, but does not automatically cancel the shipment of boxes you have already paid for. For example, if your subscription renews on May 1st and you cancel your subscription on May 6th, you will still receive a May box, and your subscription will not renew on June 1st.

How do I log into my subscription account?

We recently migrated our monthly subscribers* to our website platform. Now, you can view all of your subscriptions in one place, both quarterly and monthly! You can log into your account here to update your address, subscription product, and payment methods, or add one-time products, skip a month, or cancel.

*Monthly PayPal subscribers have not been migrated yet. If you have a monthly subscription paid with PayPal, please login HERE. We are working on migrating you soon! Stay tuned.

Help! When I try to log into my Monthly Subscription account, I receive an error message.

Please reach out to Customer Service at assist@clothandpaper.com with any login issues. We'll be happy to help!

Can I skip a box without cancelling my subscription?

Yes, you have the option to skip your renewal if you prefer not to receive the next box. If you have a prepaid subscription, skipping your renewal will skip for the length of your prepaid term. For instance, if you have a three month prepaid term and you skip your August 1st renewal, your subscription will not renew until three months later, on November 1st. If you have a prepaid subscription and would like to skip only one month, please contact the Customer Service team at assist@clothandpaper.com. We can also help you skip a single box, even if your subscription has already renewed.

If I skip a Monthly renewal, can I un-skip it?

Yes! To un-skip a renewal, you will need to contact our Customer Service team at assist@clothandpaper.com at least three days before the cutoff date of the month you want to un-skip. There is no way to independently un-skip a renewal under your subscription box account. Cutoff dates vary from month to month, and are updated on the subscription product page.

I use a pre-bound planner. Can I still use your Monthly Subscription service?

Yes! Even though you may have a pre-bound planner, our subscription boxes still include many beautiful and functional non-sized items such as sticky notes, desk accessories, etc. Additionally, we offer 2 size options that allow for more flexibility: A5 Unpunched and Half Letter Unpunched. These size options will include inserts and dashboards that are unpunched which can either be punched for a planner or bound together on their own. Additionally, check out our selection of planners if you are looking for a new option that would be compatible with our subscriptions. Check out our Size Guide for more info on which size is right for you!

I love stationery, but I don't own a planner. Which subscription is best for me?

Our Planning + Stationery Box features a wide variety of our latest designs and includes many beautiful and functional non-sized items such as sticky notes and desk accessories. We offer 2 size options that allow for more flexibility: A5 Unpunched and Half Letter Unpunched. These size options will include inserts and dashboards that are unpunched which can either be punched for a planner or bound together on their own. Additionally, check out our selection of planners to help you get started with the perfect setup! Check out our Size Guide for more info on which size is right for you!

The Aesthete Quarterly Box features one deluxe C&P item and six or more items from other brands. Items are from different categories ranging anywhere from makeup to home goods. Owning a planner will not stop you from enjoying these luxe products!

ROUTE PROTECT

What is Route Protect?

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.

Purchased Route Protect and need to file a shipping issue? File here

What are Route's Policies?

All policies are listed here

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
Orders over $100 USD require a police report

Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout.

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at assist@clothandpaper.com and we will be happy to work with you to remedy the situation.

How do I file a shipping issue for my lost, stolen, or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here.

Haven’t downloaded the app yet? Download here

Does Route cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route's terms and conditions?

Route’s terms and conditions are listed here.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

SHIPPING

How long will it take for my order to ship?

Typically, shop orders are processed and ship within 2 business days. During peak holidays, sales, and new product releases, our processing time may be longer and we will process orders as quickly as we can. Please note that processing time is the time spent preparing your order prior to shipment.

Domestic shipments are shipped via USPS and generally take approximately 2-3 business days to receive once shipped. We offer free U.S. domestic shipping via USPS for orders $75 and above.

Expedited UPS alternatives may also be available. Orders selecting UPS shipping options are not subject to receive free shipping.

International shipments are shipped via USPS or UPS depending on selections at checkout. International shipping time frames vary based on courier. We offer free standard shipping for shop orders $75 USD and above for Canada and $100 USD and above for UK.

We encourage adding Route Package Protection to your order to insure against lost, damaged or stolen shipments. We are not responsible for lost packages that are deemed as delivered.

My tracking information shows that my order was delivered, but I haven’t received it. What should I do?

We have recently seen several cases where packages are prematurely marked delivered before arriving at your address. It's also possible that the package was delivered to the wrong address. We recommend waiting 48-72 business hours to give the package a little more time to arrive, as well as reaching out to your neighbors to ask if they received your package by mistake.

If you insured your order with Route Protect at checkout, refer to Route FAQs.

Feel free to reach out to us at assist@clothandpaper.com for assistance. Cloth & Paper is not responsible for packages that have been confirmed to be delivered.

International Shipping & Tracking

For international shipping we may use either USPS or UPS services in order to offer the best rate possible to our international customers. Rates may vary based on shipping location. Once the order is shipped, an email with your tracking number will be sent to you.

In rare situations, your package may take longer to arrive due to customs checks, which are out of our control. Updates to these checks can only be given by the customs office or officials.

We also offer UPS expedited shipping for some countries, which can be selected at checkout, if applicable. If you would like your order shipped with another service, please email Customer Service at assist@clothandpaper.com for a rate quotation.

We encourage adding Route Package Protection to your order to insure against lost, damaged or stolen shipments. We are not responsible for lost packages that are deemed as delivered.

International Customs/VAT

Customs fees and VAT amounts vary based on location, and are paid to your country of residence*, not to Cloth & Paper. You may be subject to these fees based on the total value of your order. We recommend checking the rates for fees and taxes with your local customs or post office. We are not able to alter the value of your order.

*Due to updated requirements:

VAT is assessed and collected at checkout for orders shipping to the UK.
Duties & Import Taxes are assessed and collected at checkout for orders shipping to Canada.

COVID-19 Disruptions to International Shipping

International USPS Shipments outside of the United States and Canada are experiencing significant shipment delays in some cases as a result of the COVID-19 crisis. Transportation and personnel shortages worldwide have caused mass delays and backups with international shipments, and the severity of these delays is dependent on local situations. USPS packages are shipped via commercial airline flights, which are being cancelled and rerouted every day, causing mass delays and backups in international shipments. USPS is working actively to find new flights for these packages to ship on, as well as sourcing alternative methods to ship these packages.

Please keep this in mind if you are placing an order internationally. We have never experienced shipping delays to international customers prior to the COVID-19 crisis, and we appreciate your patience as we navigate this together. To see countries where shipments are most disrupted, please check the USPS's statement on International Shipment disruptions. However, disruptions extend beyond these countries as well, and we are seeing these delays affect our customers worldwide. Delays may be mitigated by upgrading to alternative expedited shipment options.

If your package is currently experiencing a delay, please contact our customer service team at assist@clothandpaper.com so that we can add your package to our list to monitor. We cannot cancel orders once they have left our facilities. We will not be able to process refunds for delayed orders until the package is sent back to us by the USPS, or until the package is received by you and returned to us.

Thank you for your patience and understanding, and we apologize for this disruption to our usual shipping times.

GENERAL QUESTIONS

What size inserts should I purchase for my agenda?

Cloth & Paper inserts come in a wide variety of sizes and punch styles for an array of planning needs, and are compatible with many other popular industry-standard sizes. For dimensions and compatibility with other brands, check out our Size Guide.

How do I log into my shop account?

Log in to your account on the Cloth & Paper website to view your addresses, pending orders, order history, and shipping status. Click the person icon located in the top right corner of the homepage, then select "Log In." You will be prompted to enter your email and selected password.

Does my leather agenda have a warranty?

Yes, we protect your agenda from manufacturer defects for 45 days after delivery. Within this time frame, we will repair or replace your planner and cover shipping costs to and from us. If a problem arises with your agenda after 45 days, we will assess the concern and resolve it on a case by case basis. In the event we are able to repair your agenda for issues arising after 45 days, the customer is responsible for sending the product back to us at their cost. Alternatively, the customer can be billed for shipping to ship the product back to them. Repairs may take up to two weeks. For more information on our repair process please email assist@clothandpaper.com.

Leather Treatments/Repairs

Your Cloth & Paper genuine leather agenda cover or folio is handmade using natural materials, which means no two pieces are the same. Due to the nature of leather, there may be some slight irregularities in the leather color, size of the grain, and texture. Each leather agenda will have some natural signage like wrinkles, blemishes and other markings. Enjoy your Cloth & Paper agenda for years to come by keeping it clean with a damp cloth or an alcohol-free wipe.

Cloth & Paper does not currently offer ring repairs. However, we always recommend using the push tabs on the end of your rings to open them. Pulling the rings open using the rings themselves can affect the tension and alignment and can eventually cause gaps.

When will you restock items?

We work continuously to restock products, but production times vary. The best way to know when a product will be available for purchase is to sign up to receive an email notification when that product is restocked. Simply click "Email When Available" on the product listing and enter your preferred email.

Items that are listed in our Last Call collection will not return. Once a size sells out, it will not be listed again. Many Last Call designs will be rereleased in fresh, updated styles.

How To Update Your Address For Store Orders

Click the link below for a step-by-step tutorial on how to update your address for store orders!

Video: How To Update Your Address For Store Orders

Sign into your C&P account here . Under your name on your profile, you will select 'View Addresses'. From there, you will be able to add, edit, or delete an address on file. Please make sure that the 'Set as default' checkbox is selected if you will be using this address moving forward.

How To Use The Wishlist Feature

Click the link below for a step-by step tutorial on how to utilize the C&P Wishlist feature!

Video: How To Use The Wishlist Feature

Sign into your C&P account here. From there you will browse the C&P shop site for the item you desire. Select the item and you will be taken to the product listing. Once you have selected your details , you will scroll down and select ‘Add To Wishlist’. A pop-up will display where you can add the item to ‘My Wishlist’ or you can create a custom wishlist by selecting ‘Create New List’.

To view your wishlisted items, you will select the ‘heart’ icon at the top right of the C&P store site. From there you will be able to view and manage your wishlist items.

RETURNS

What is your return policy?

Returns for domestic orders may be initiated through our Returns Portal within 14 days of the order ship date.

Click the order you wish to return.
If your order has more than one item, select each item you wish to return.
Select a return reason and add a note for the store.
Click Request Return.

If you experience any issues with creating a return, please reach out directly to our customer service team at assist@clothandpaper.com for assistance with your return. Once requested, return labels will be valid for 21 days. Refunds will only be provided for unopened items less the cost of return shipping. Store credit may be issued for items that have been opened, provided they are unused. The cost of the return label will be deducted from your refund or store credit if your item is not defective. All returns are accepted at the discretion of Cloth & Paper. We ask that you please ensure your return is packaged in a way that it will be received undamaged. Please also include the packing slip, if possible, as that will help expedite the process.

Used items will not be refunded or credited.

IMPORTANT: If your order included a Gift With Purchase and you return any portion of the order, disqualifying you from the gift, we ask that you please return your gift. Should the gift not be returned, the value of the gift will be subtracted from the refund or store credit if the return disqualifies the order from gift eligibility.

Items that are currently non-returnable and non-refundable include:

Gifts With Purchase
Last Call/Sale items
Gift Cards
Digital Downloads
Planner Consultations
Subscription Boxes
Items that have been used
Items shipped more than 14 days ago

Returns received that fall outside of our return policy will not be credited. Refused packages are the responsibility of the customer, and not Cloth & Paper. Once your return is received in our office, we will reach out to you. If you have a question about a return or have an international order, please email our Customer Service Team at assist@clothandpaper.com.

Can I use store credit from a return towards a subscription box?

Cloth & Paper store credit is valid for shop purchases only, and cannot be used towards subscriptions.

What is your price adjustment policy?

We may offer discounted items and special promotions from time to time, which are valid while supply lasts. Discounted and promotional items are not eligible for price adjustments, refunds, or returns.

The following products are not eligible when using a discount unless the details specify otherwise: Leather Goods, Planner Consultations, Gift Cards, Digital Downloads, Subscription boxes, C&P Last Call items, and some items already on special promotion.

REWARDS PROGRAM

HOW DO I JOIN?

All purchases made on the Cloth & Paper website are eligible to earn rewards through our program, C&P VIP Rewards! Earn Luxe Bux for purchases and more.

To join the program, you only need to activate a customer account with us here.

How are C&P VIP LuxE Bux awarded?

Luxe Bux are awarded for every $1 spent. You can earn additional Luxe Bux by following us on Instagram, liking us on Facebook and more. You'll also find a gift of Luxe Bux awarded on your birthday each year! Once you have activated your account with us, Luxe Bux are added automatically following a purchase made while logged in to your account.

How can I view and redeem my Luxe Bux?

Visit our Rewards page under the Rewards Menu. You can view your balance, access your rewards history, redeem Luxe Bux for coupons, check your tier status and make a referral. This is also where you can sign up to join the C&P VIP program if you are not currently a member.

How To Apply Rewards To Store Orders

Click the link below for a step-by-step tutorial on how to apply your Luxe Bux to store orders!

Video: How To Apply Rewards To Your Store Orders

To redeem Luxe Bux and apply to your store order, you will login to your C&P shop account here and go to the ‘cart’ icon at the top right of the C&P website. Then you will select 'Checkout’. A drop down box will appear at the top of your subtotal with your current Luxe Bux points. Click on the drop box arrow and choose your reward. From there, you will select ‘Apply’.

GIFT CARDS

How do I purchase a gift card?

When viewing our website, click the “Special Collections” menu. Select “Gift Cards”. The default value is $10. Click the dropdown menu on the right side of the product listing to select another dollar amount for your gift card. Values range from $10-$500.

Looking for another way to shop gift cards? Click the magnifying glass in the top right corner of the page to access the search function. Type “Gift Cards” into the search bar, and the product listing will appear.

If I purchase a gift card, how does the email notification work? Should I enter my email address or the gift recipient's email address?

Great question! It depends on when you want the recipient to receive the gift card - now or later? If you want them to receive it immediately, enter their email address so it will go straight to them. Alternatively, if you’d like to surprise them with it at a later time, enter your email address. That way you can forward the email to them when you’re ready to give them the gift card.

A Cloth & Paper gift card is redeemed in the form of a unique code. The email address that it's sent to will not affect the code being applied - if the email goes to you and you forward it to the gift recipient, they will not have any problem redeeming it without your email address. The recipient will click a link in the email to "view gift card" and will receive their unique gift code.

Can I use a gift card to purchase a subscription?

Cloth & Paper gift cards are valid for shop purchases only, and cannot be used towards monthly subscriptions. To give the gift of monthly Cloth & Paper deliveries, we recommend setting up a gift subscription. Please reach out to our Customer Service team at assist@clothandpaper.com with any questions regarding gifting.

STILL HAVE QUESTIONS?

EMAIL:

assist@clothandpaper.com

If you need assistance with an order, please include your order number, along with the name and email address used to place the order.

If you need assistance with a subscription, please include the name and email address linked to the subscription.